{"id":549,"date":"2019-07-29T08:21:18","date_gmt":"2019-07-29T08:21:18","guid":{"rendered":"https:\/\/economiatreball.esplugues.cat\/consum"},"modified":"2024-04-30T09:57:07","modified_gmt":"2024-04-30T07:57:07","slug":"consumo","status":"publish","type":"page","link":"https:\/\/economiatreball.esplugues.cat\/es\/consumo","title":{"rendered":"Consumo"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; background_color=\u00bbrgba(8,115,148,0.52)\u00bb background_image=\u00bbhttps:\/\/economiatreball.esplugues.cat\/wp-content\/uploads\/2019\/07\/0029.jpg\u00bb background_blend=\u00bbmultiply\u00bb inner_width_tablet=\u00bb50px\u00bb inner_max_width_tablet=\u00bb100px\u00bb inner_max_width_phone=\u00bb50px\u00bb z_index_tablet=\u00bb500&#8243; box_shadow_horizontal_tablet=\u00bb0px\u00bb box_shadow_vertical_tablet=\u00bb0px\u00bb box_shadow_blur_tablet=\u00bb40px\u00bb box_shadow_spread_tablet=\u00bb0px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb13px||4px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_heading title=\u00bbCONSUMO\u00bb _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb title_font=\u00bb|700|||||||\u00bb title_text_align=\u00bbcenter\u00bb title_text_color=\u00bb#FFFFFF\u00bb title_font_size=\u00bb50px\u00bb title_text_shadow_style=\u00bbpreset2&#8243; global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb20px||0px||false|false\u00bb custom_padding=\u00bb10px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/economiatreball.esplugues.cat\/wp-content\/uploads\/2024\/04\/LaSembra_Diba_Comerc_1080x566_1.png\u00bb title_text=\u00bbLaSembra_Diba_Comer\u00e7_1080x566_1&#8243; url=\u00bbhttps:\/\/diba.cat\/dia-consumidor\u00bb url_new_window=\u00bbon\u00bb force_fullwidth=\u00bbon\u00bb _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; disabled_on=\u00bboff|off|off\u00bb _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||||false|false\u00bb custom_padding=\u00bb10px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb3_5,2_5&#8243; _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb3_5&#8243; _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_heading title=\u00bbServicio de atenci\u00f3n a las personas consumidoras\u00bb _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh3&#8243; title_text_align=\u00bbleft\u00bb title_font_size=\u00bb26px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00bb4.23.1&#8243; global_colors_info=\u00bb{}\u00bb]Servicio gratuito del Ayuntamiento de Esplugues que ofrece:<\/p>\n<ul>\n<li>Informaci\u00f3n sobre derechos y deberes de las personas consumidoras.<\/li>\n<li>Orientaci\u00f3n y asesoramiento a las consultas que las personas consumidoras realicen en relaci\u00f3n a: servicios b\u00e1sicos (recibos de la luz, agua, gas y tel\u00e9fono), vivienda (alquiler y compra), compra-venta en los establecimientos comerciales, contrataci\u00f3n de servicios, transportes privados , seguros, entidades bancarias, e higiene y calidad de los alimentos.<\/li>\n<li>Recepci\u00f3n, gesti\u00f3n y tramitaci\u00f3n de las denuncias y reclamaciones relacionadas con incidencias en el mundo del consumo.<\/li>\n<li>Formaci\u00f3n en temas de consumo: distribuci\u00f3n de hojas informativas sobre los derechos y deberes de las personas consumidoras y gesti\u00f3n de programas de educaci\u00f3n para el consumo en el \u00e1mbito escolar.<\/li>\n<li>Inspecci\u00f3n y vigilancia alimentaria.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9hdHRhY2htZW50Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjcxOTk5In19@\u00bb url_new_window=\u00bbon\u00bb button_text=\u00bbHoja oficial de reclamaci\u00f3n\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.23.1&#8243; _dynamic_attributes=\u00bbbutton_url\u00bb _module_preset=\u00bbdefault\u00bb custom_button=\u00bbon\u00bb button_bg_color=\u00bb#087394&#8243; button_border_radius=\u00bb0px\u00bb button_use_icon=\u00bboff\u00bb background_layout=\u00bbdark\u00bb custom_padding=\u00bb|40px||40px|false|false\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb button_bg_color__hover_enabled=\u00bbon|hover\u00bb button_bg_color__hover=\u00bb#087394&#8243; sticky_enabled=\u00bb0&#8243;][\/et_pb_button][et_pb_button button_url=\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9hdHRhY2htZW50Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjcxOTk3In19@\u00bb url_new_window=\u00bbon\u00bb button_text=\u00bbCartel para los establecimientos conforme disponen de hojas de reclamaci\u00f3n\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.23.1&#8243; _dynamic_attributes=\u00bbbutton_url\u00bb _module_preset=\u00bbdefault\u00bb custom_button=\u00bbon\u00bb button_bg_color=\u00bb#087394&#8243; button_border_radius=\u00bb0px\u00bb button_use_icon=\u00bboff\u00bb background_layout=\u00bbdark\u00bb custom_padding=\u00bb|40px||40px|false|true\u00bb hover_enabled=\u00bb0&#8243; custom_css_main_element=\u00bbmax-width: 550px;||min-width: 350px;\u00bb global_colors_info=\u00bb{}\u00bb button_bg_color__hover_enabled=\u00bbon|hover\u00bb button_bg_color__hover=\u00bb#087394&#8243; sticky_enabled=\u00bb0&#8243;][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00bb2_5&#8243; _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.23.1&#8243; background_color=\u00bb#f2f2f2&#8243; custom_padding=\u00bb20px|20px|20px|20px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb]<span style=\"color: #087394;\"><strong>\u00bfC\u00f3mo acceder al servicio?<\/strong><\/span><br \/>\nAtenci\u00f3n al servicio <a href=\"https:\/\/intranet.esplugues.cat\/WebAplic\/PAM\/Tramits\/cataleg.nsf\/0\/D6286EA06EB68445C1257DFF003E1ED3?OpenDocument&amp;idioma=01\" target=\"_blank\" rel=\"noopener\">con cita previa.<\/a><\/p>\n<ul>\n<li>Edificio Mol\u00ed<br \/>\nC\/ Verge de la Merc\u00e8, 1<br \/>\n08950 Esplugues de Llobregat<br \/>\nTel. 900 300 082<br \/>\nHorarios: mi\u00e9rcoles y jueves de 10 a 12:30h y jueves de 16:30 a 18:00h<br \/>\n<a href=\"mailto:omic@esplugues.cat\" target=\"_blank\" rel=\"noopener\">omic@esplugues.cat<\/a><\/li>\n<li>Centro Puig Coca<br \/>\nC\/Petit Parc de l&#8217;Amistat, s\/n<br \/>\n08950 Esplugues de Llobregat<br \/>\nTel. 900 300 082<br \/>\nHorarios: martes de 10 a 12:30h y viernes de 9 a 12:30h<br \/>\n<a href=\"mailto:omic@esplugues.cat\" target=\"_blank\" rel=\"noopener\">omic@esplugues.cat<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.23.1&#8243; background_color=\u00bb#f2f2f2&#8243; custom_padding=\u00bb20px|20px|20px|20px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb]<span style=\"color: #087394;\"><strong>Enlaces de inter\u00e9s:<\/strong><\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/consum.gencat.cat\/ca\/inici\" target=\"_blank\" rel=\"noopener\">Ag\u00e8ncia Catalana del Consum<\/a><\/li>\n<li><a href=\"https:\/\/economiatreball.esplugues.cat\/wp-content\/uploads\/2024\/03\/LLEI-CODI-DE-CONSUM.pdf\" target=\"_blank\" rel=\"noopener\">C\u00f3digo de Consumo de Catalunya<\/a><\/li>\n<li><a href=\"https:\/\/economiatreball.esplugues.cat\/wp-content\/uploads\/2024\/03\/BOE-A-2007-20555-consolidado.pdf\" target=\"_blank\" rel=\"noopener\">Ley General para la Defensa de los Consumidores y Usuarios<\/a><\/li>\n<li><a href=\"https:\/\/economiatreball.esplugues.cat\/wp-content\/uploads\/2024\/03\/LAU-ACTUAL.pdf\" target=\"_blank\" rel=\"noopener\">Ley de arrendamientos urbanos<\/a><\/li>\n<li><a href=\"https:\/\/economiatreball.esplugues.cat\/wp-content\/uploads\/2024\/03\/L00001-00007-1.pdf\" target=\"_blank\" rel=\"noopener\">REGLAMENTO (CE) No 261\/2004 sobre compensaci\u00f3n y asistencia a los pasajeros a\u00e9reos en caso de denegaci\u00f3n de embarque y de cancelaci\u00f3n o gran retraso de los vuelos<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Servicio gratuito del Ayuntamiento de Esplugues que ofrece: Informaci\u00f3n sobre derechos y deberes de las personas consumidoras. Orientaci\u00f3n y asesoramiento a las consultas que las personas consumidoras realicen en relaci\u00f3n a: servicios b\u00e1sicos (recibos de la luz, agua, gas y tel\u00e9fono), vivienda (alquiler y compra), compra-venta en los establecimientos comerciales, contrataci\u00f3n de servicios, transportes privados [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consumo - Economia i Treball<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/economiatreball.esplugues.cat\/es\/consumo\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumo - Economia i Treball\" \/>\n<meta property=\"og:description\" content=\"Servicio gratuito del Ayuntamiento de Esplugues que ofrece: Informaci\u00f3n sobre derechos y deberes de las personas consumidoras. 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